Mitel's Top 8 Alternatives for Business Communications in 2023 | just call (2023)

Mitel is a Canadian telecommunications company that provides unified communications solutions to businesses of all sizes and sizes.Founded in 1972, the company is headquartered in Ottawa, Ontario.

It is known worldwide for:

  • Local and cloud-based phone systems
  • Collaboration tools
  • Contact Center Solutions
  • Other communication and collaboration software

However, if you are not satisfied with the app and are looking for alternatives, you can check out this curated list of 8 Mitel alternatives or competitors along with their unique features and benefits and choose the app that best suits your needs. . . .

The 8 most important Mitel alternatives to consider until 2023

  1. just call
  2. Opener
  3. 8×8
  4. RingCentral
  5. Cisco
  6. Microsoft
  7. Vonage
  8. next

1. JustCall overview

Mitel's Top 8 Alternatives for Business Communications in 2023 | just call (1)JustCall is primarily a cloud-based phone system and call center software. With this tool you can significantly improve your customer communication.

Key features of JustCall:

  • multichannel communication

This feature allows you to communicate with customers via voice, text, and email. The wide range of devices makes it easy to interact with a large number of customers.

  • Integrations with other business applications

JustCall integrates with other business applications (like Salesforce, HubSpot and Zapier etc.). This ensures easy communication and collaboration.

  • cloud-based phone system

JustCall also offers a robust cloud-based phone system that allows your agents to make and receive calls from anywhere, no matter what device they are using.

  • Advanced call routing

The platform offers advanced call routing features such as the following to simplify incoming call handling:

  1. Menus IVR
  2. zeitbasiertes Routing
  3. Location-Based Routing
  • Messages and Chat

The tool's messaging and chat features also support picture messaging, a feature that allows your sales reps to communicate with each other in real time.

  • voice and video conference

It also offers voice and video conferencing capabilities to enable real-time team collaboration and bridge the distance caused by remote work.

  • Call recording and analysis

JustCall also offers intuitive call recording and analytics features to help you track call metrics and improve your customer service experience.

You can use the collected metrics data to organize training programs etc. if needed.

G2 rating: 4,3 von 5Sterne

Feedback on JustCall from real users

Just call professionals

Disadvantages of JustCall

  • It works out of the box.
  • price is a bit high
  • Provides the ability to clear voicemails mid-call and helps automate most text messages, freeing up time for important tasks
  • The dynamic campaign settings present in the app are very useful
  • There are no problems with the call quality.
  • Report data is easy to find, understand, and analyze

JustCall Pricing Plans:

  • Standard: $24 per user per month
  • Premium: $48 per user per month
  • Bespoke: Contact the team

Why JustCall is a Mitel alternative

  • JustCall offers Mitel-like features at a lower cost. Additionally, since JustCall is a cloud-based system, you don't need to invest in expensive hardware, thus saving on partner maintenance costs.

JustCall is best suited for:

  • Companies of all sizes that want to improve communication with their customers and streamline their workflows
  • Sales and support teams dealing with high volume of customer interactions across multiple channels
  • Businesses that want a cloud-based phone system with advanced call routing capabilities
  • Businesses that want to manage their communication and collaboration needs on one platform and in real-time
  • Businesses that want to track their call metrics and improve customer service

2. Avaya Overview

Mitel's Top 8 Alternatives for Business Communications in 2023 | just call (2)Avaya is another Mitel alternative that has grown into a global leader in enterprise communications solutions. If you're looking to improve collaboration or increase customer retention, Avaya is a great tool to consider.

(Video) RingCentral: Best Phone System Upgrade for Mitel Users!

Key features of Avaya:

  • Comprehensive Unified Communications

Avaya offers a complete set of Unified Communications tools including:

  1. Voice
  2. Video
  3. courier service
  4. Collaborative Solutions.

The Unified Communications solution integrates across multiple devices and platforms, making it easy for users to communicate and collaborate regardless of their location.

  • scalability

Avaya is also highly scalable, making it a good choice for businesses of all sizes. up to can withstand250,000 usersand 350,000 endpoints, making it one of the most scalable communication platforms on the market.

  • Collaboration tools

The app also offers a range of collaboration tools such as:

  1. video conference
  2. courier service
  3. data exchange

These tools make it easier for your team members to collaborate seamlessly on projects.

  • security and compliance

Avaya Aura offers advanced security and compliance features such as:

  1. data encryption
  2. Compliance with industry regulations like GDPR and HIPAA etc.
  • personalization

The tool is highly customizable, with a wide range of third-party apps and integrations available to extend its functionality.

G2 rating: 4,2 von 5Sterne

Feedback on Avaya from real users

Avaya-ProfisAvaya cons
  • Easy to implement and use
  • Customer service and support could be better.
  • The ability to work in the app from anywhere is helpful
  • Sometimes there is a small disturbance during the call
  • From a support department dedicated to the design and integration of your application, it offers a wide range of features to meet a variety of modern professional needs.
  • When logging in remotely, the physical call data disappears
  • The ability to log into the physical phone from anywhere is great

Avaya Pricing Plans:

  • Pricing is not mentioned on the website so you will need to contact the team for pricing details.

Why Avaya is a Mitel alternative

  • Both Mitel and Avaya offer strong communications solutions, but Avaya's broad portfolio along with features like scalability, integration, and customer support make it best suited for businesses.

Avaya is best for businesses:

  • Who needs a highly scalable communication platform with advanced contact center solutions
  • It also offers advanced security and compliance capabilities in regulated industries like Avaya Aura.

3. Summary of 8×8

Mitel's Top 8 Alternatives for Business Communications in 2023 | just call (3)8×8 is a cloud-based communication and collaboration platform that offers a broad solution cocktail to improve:

  • Communication
  • Cooperation
  • customer retention

Key features of 8×8:

  • cloud-based solutions

8×8 enables companies to access their communication and collaboration tools regardless of location and device as it is a cloud-centric application.

This feature makes it a useful tool if you have a remotely distributed team, as you can access all the communication tools you need from anywhere.

  • Integrated communication tools

8×8 offers companies a range of integrated communication tools, such as:

  1. Voice
  2. Video
  3. courier service
  4. collaboration solutions
  • scalability

8x8 is highly scalable, meaning it's suitable for any size business.

For example, whether you own a small business with just a few employees or a large business with thousands of employees, 8x8 can provide a solution tailored to your needs.

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  • Analyse

Its analysis tools allow you to gain insight into team communication and collaboration activities. Then you can use this app to:

  • Identify areas for improvement
  • optimize workflows, etc.

G2 rating: 4 von 5Sterne

Feedback on 8×8 from real users

Professionals 8×88X8 cons
  • Reporting systems are easy to use and insightful.
  • There is a certain learning curve associated with this tool.
  • The scripting functions and the administration interface work quite well.
  • It would be nice if the app had a log of the average wait time for a queue
  • Contact Center 8×8 is most useful for seamlessly unifying the connection of an operating system
  • The Contact Center app is separate from the Work app
  • Its optimized solutions and routing concepts help keep calls free of distortion and reduce delay times.
  • The call forwarding feature occasionally has minor issues in emergencies.

8×8 Pricing Plans:

  • X2: $24 per user per month
  • X4: $44 per user per month

Why 8×8 as an alternative to Mitel

  • 8×8 offers a more flexible pricing model where you only pay for the features you need rather than the full package
  • Its cloud-based architecture that allows you to easily scale your communication and collaboration needs as your business grows or changes.
  • 8×8 has received high marks for its customer care and support.

8×8 is best for:

  • Businesses that need features like scalability, integration and customer engagement, and analytics capabilities
  • Businesses that need a cloud-based solution

4. RingCentral Overview

Mitel's Top 8 Alternatives for Business Communications in 2023 | just call (4)RingCentral is a cloud-based phone system and collaboration platform that offers a range of communication and collaboration tools such as: B. RingCentral Office, the main communication platform.

Key Features of RingCentral:

  • VoIP and video conferencing

RingCentral offers high-quality voice and video calling capabilities that enable teams to collaborate and communicate effectively.

  • Unified communication

Perhaps the most important feature of this app is that it offers a unique platform for:

  1. courier service
  2. Video
  3. Telephone
  4. Work in groups.
  • App

The tool's mobile app lets you stay connected and work without being hampered by location, making it a wonderful solution for remote teams.

G2 rating: 3,9 von 5Sterne

Feedback on RingCentral from real users

RingCentral BenefitsDisadvantages of RingCentral
  • You have a robust system with access to most of the tools you need.
  • Customer service could be better.
  • Call waiting music is cool
  • Customers face many application changes during subscription
  • It's pretty easy to set up and understand.
  • The transition from office phone to desktop app is a bit of a drag.
  • The app offers great customization features.

RingCentral Pricing Plans:

  • Core: $20 per user per month
  • Advanced: $25 per user per month
  • Ultra: $35 per user per month

Why RingCentral is a Mitel alternative

  • RingCentral offers similar features at a lower price

RingCentral is ideal for companies that:

  • Do you have remote and distributed teams that need to stay connected and collaborate effectively
  • You need advanced call management capabilities and want to integrate your phone system with other business software.
  • You need a high degree of adaptability, as well as unique communication and collaboration requirements
  • You need to hold virtual meetings with a large number of participants

5. Cisco Overview

Mitel's Top 8 Alternatives for Business Communications in 2023 | just call (5)An established provider of enterprise communications solutions, offering a range of products to meet the needs of businesses of all sizes.

Key features of Cisco:

  • video conference

Cisco Webex offers video conferencing capabilities that allow you to collaborate with team members in real time, supporting up to 1,000 participants.

  • share screen

Cisco Webex offers screen sharing capabilities so you can easily share screens and collaborate on projects effortlessly.

  • Integration with other Cisco products

Cisco Webex easily integrates with other Cisco products like Webex Teams and Jabber. This seamless integration allows you to manage all your communication and collaboration needs from the application's centralized platform.

  • personalization

Cisco Webex is highly customizable, with a wide range of third-party apps and integrations available to extend its functionality.

G2 rating: 4,4 von 5Sterne

Cisco feedback from users in the field

Cisco-ProfessionalCisco cons
  • Call Manager is the perfect solution for IP telephony
  • Not a cost-effective solution for small businesses or organizations with fewer than 50 phone users
  • The app offers third-party integration by app users.
  • License is expensive
  • Works great with proprietary Cisco equipment and software such as Cisco phones, Cisco Jabber, etc.
  • Audio noise and distortion can sometimes occur
  • The app integrates well with Microsoft software and has APIs to connect to your own systems.

Cisco Pricing Plans:

  • As the price is not mentioned on the website, you need to contact the team for price details.

Why Cisco is an alternative to Mitel

  • Cisco is a great alternative to Mitel as it mainly focuses on enterprise communications solutions.
  • Cisco has a better reputation for reliability, scalability, and security than Mitel.

Cisco is best for:

  • Larger companies that need a comprehensive set of communication tools and a high level of security and reliability.
  • Companies that need to integrate their communications solutions with other software and business tools

6. Microsoft Summary

Mitel's Top 8 Alternatives for Business Communications in 2023 | just call (6)Microsoft is a global technology company that offers communication and collaboration solutions such as Microsoft Teams.

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The most useful communication features include:

  • instant message
  • video and audio calls
  • share screen
  • data exchange

Microsoft Core Resources:

  • Chat and Messages

Microsoft Teams offers chat and messaging capabilities that allow you to communicate in real time.

  • voice and video calls

The tool's voice calling and video calling capabilities are second to none, allowing you to make and receive calls regardless of location and device.

  • Collaboration tools

Microsoft Teams also offers a variety of collaboration tools such as:

  1. data exchange
  2. share screen
  3. Team-Chat
  • Integration with other Microsoft products

Microsoft Teams easily integrates with other Microsoft products such as Office 365.

  • security and compliance

The platform offers advanced security and compliance features such as:

  1. data encryption
  2. Compliance with industry regulations such as GDPR and HIPAA.

G2 rating: 4,3 von 5Sterne

Microsoft feedback from real users

Microsoft professionalsMicrosoft cons
  • Integration with other Microsoft software gives users access to a single dashboard with all data in one place
  • Application performance can occasionally suffer from issues
  • Collaborating in teams is easy for people with different technical skills
  • Teams makes it easy for users to share content and collaborate, regardless of their skill level.
  • The lack of social collaboration in teams; B. the availability of hashtags or social interaction for corporate collaboration, etc.
  • Being able to specifically join a Teams meeting with a specific link is helpful
  • One of the best features of Teams is the integration with Office 365.

Microsoft pricing plans:

  • Free: $0
  • Microsoft Teams Essentials: $4 per user per month
  • Microsoft 365 Enterprise Basic: $6 per user per month
  • Microsoft 365 Business Standard: $12.50 per user per month

Why Microsoft as an alternative to Mitel

  • Microsoft is a great alternative to Mitel as it focuses more on interoperability and integration with other Microsoft products.
  • Microsoft also has a strong reputation for security and scalability.

Microsoft is best suited for:

  • Companies that already use or plan to use other Microsoft products such as Office 365 and want to integrate their communication solutions with these products.
  • Companies that need a highly secure and scalable communication solution
  • Businesses looking to leverage AI capabilities such as real-time language translation and automatic transcription

7. Vonage Overview

Mitel's Top 8 Alternatives for Business Communications in 2023 | just call (7)Vonage solutions include:

  • A unified communication platform
  • Contact-Center-Software
  • API for developers to create custom communication solutions.

This cloud-based communication platform offers companies a variety of tools for collaboration on the following platforms:

  • Voice
  • Video
  • news etc

Vonage Key Features:

  • voice and video calls

With Vonage's communications platform, you can make and receive voice and video calls from anywhere, using any device.

  • Messages and Chat

The platform's messaging and chat capabilities pave the way for real-time communication between team members and clients with excellent support for multimedia messaging.

  • APIs and integrations

The tool provides APIs for developers to create custom communication solutions and integrates with a variety of commercial software, including:

  1. Foreclosure
  2. Microsoft Dynamics usw.
  • analyzes and reports

Vonage's communications platform also supports advanced analytics and reporting capabilities to track performance metrics, helping you identify areas for improvement.

  • global coverage

Vonage offers global coverage so you can communicate with your clients and team members regardless of their location.

(Video) What is PBX?

G2 rating: 4,3 von 5Sterne

Vonage feedback from real users

Vonage professionalsVonage Contracts
  • The app allows you to send long messages and not break messages into small chunks like other service providers like Nextiva.
  • The after-sales service and sales department need to improve their services
  • It has excellent call quality.
  • The ability to use Bluetooth for calls was lost due to the Android app update
  • Text and image messages work flawlessly.
  • You can record phone calls wonderfully
  • You can now only access chat support as phone tech support has been discontinued
  • Functions are easy to use.

Vonage Pricing Plans:

  • Please contact the team for an idea as this is not provided on the website.

Why Vonage is a Mitel alternative

  • Compared to Mitel, Vonage offers a more comprehensive range of communication and collaboration solutions.
  • Vonage solutions are highly scalable and customizable, making them ideal for businesses of all sizes, from small startups to large corporations.

Vonage is best suited for companies that:

  • You need a comprehensive set of communication and collaboration tools with a strong focus on customer service and engagement
  • You need a cloud-based communications solution that is scalable and integrates with other business software
  • Requires 24/7 support and service
  • You need global coverage and advanced analytics to track your key performance indicators

8. Nextiva Overview

Mitel's Top 8 Alternatives for Business Communications in 2023 | just call (8)Nextiva is another amazing Mitel alternative that you can consider. This cloud-based communication and collaboration platform allows you to connect with customers, colleagues and partners.

It offers a variety of features and tools to improve communication and productivity, including:

  • Voice
  • Video
  • courier service
  • Collaboration tools

Key features of Nextiva:

  • Nextiva voice

Nextiva is a cloud-based phone system with advanced features such as:

  1. call recording
  2. call forwarding
  3. Voicemail Transcription
  • Chat with Nextiva

Your messaging platform that lets you:

  1. Send instant messages
  2. share files
  3. Collaborate with your team in real time
  • Nextiva meeting

With this powerful video conferencing tool, you can seamlessly host:

  1. virtual meetings
  2. webinars
  3. presentations
  • Nextive-Analyse

This reporting and analysis tool provides real-time information about call center performance and customer interactions, enabling you to make necessary improvements.

  • Nextiva-App

Nextiva also offers a mobile app to access and communicate with your Nextiva account on the go.

G2 rating: 4,4 von 5Sterne

Feedback on Nextiva from real users

Benefits of NextivaNextiva cons
  • Customer support is one of the best features of the app, as wait times are minimal and you can request help more conveniently.
  • Sometimes the "route" for incoming calls does not work
  • It has a simple registration process
  • The lack of customer service follow-up.
  • The app gives you the ability to create flows that you can easily edit and customize.

Nextiva Pricing Plans:

  • Essential: $17.96 per user per month
  • Business: $21.71 per user per month
  • Business: $29.21 per user per month

Why Nextiva is a Mitel alternative

  • Compared to Mitel, Nextiva offers a more modern and user-friendly interface and a larger range of functions
  • Nextiva's cloud-based architecture is also more scalable and flexible than Mitel's on-premises solutions.

Nextiva is best suited for:

  • Businesses that need a cost-effective cloud-based communication and collaboration solution
  • Organizations with remote and distributed teams who need to collaborate and communicate effectively regardless of their location
  • Call centers and customer service teams that need to monitor and improve customer interactions


In summary, while Mitel is a popular and reliable choice for businesses looking to improve their communication and collaboration skills, it is not the only option available.

By examining these 8 Mitel alternatives, businesses can find a solid solution that best suits their needs, goals, and budget.

Before making a decision, you should review the following parameters for each tool to make an informed decision:

  • Characteristics
  • Prices
  • Compatibility with existing systems

We wish you the best of luck in your quest to find the app you want.


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